Last Updated: July 22, 2026.
These Terms of Service ("Terms") govern your access to and use of the Hubble Family Care website ("Site"), the Hubble Family Care mobile application ("App"), any compatible Hubble Family Care Connected Device ("Connected Device"), and any related software, cloud services, features, functionality, and content (collectively, the "Services") provided by Hubble Family Care (HK) Ltd. ("Hubble Family Care", "we", "our", or "us").
The Services enable users to pair and manage a Connected Device through the App and access a range of connected features. Depending on the Connected Device and your selected service plan, the Services may include device configuration, playback of audio content, favourite messages, family communication features, cloud-based functionality, and other services that we may make available from time to time. Certain Services are provided free of charge, while premium features require an active subscription, as described in Schedule 2 (Paid Plans).
These Terms, together with our Privacy Policy and Children's Privacy Policy, govern your use of the Services. In these Terms, "Customer", "you", and "your" refer to any person who accesses or uses the Site, App, Connected Device, or Services.
Please read these Terms carefully before using the Services. By creating an account, pairing a Connected Device, purchasing a subscription, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. We recommend that you save or print a copy of these Terms for your future reference.
The Services are provided as a companion to compatible Hubble Family Care Connected Devices ("Connected Devices") and are accessible through the Hubble Family Care mobile application ("App"). Each Connected Device is uniquely identified and must be paired with a registered Hubble Family Care account before the Services can be used.
Once a Connected Device has been successfully paired with your account, you may access a range of device management, communication, personalization, and cloud-based features through the App. The availability of specific features may vary depending on the Connected Device model, software version, geographic region, and your selected Paid Plan.
Certain Services are provided free of charge and include basic device setup, configuration, firmware updates, audio playback, and other standard functionality. Additional premium Services, including enhanced communication, personalization, AI-powered features, cloud-based functionality, and other premium capabilities, require an active Paid Plan.
We may introduce, modify, enhance, or suspend any part of the Services from time to time to improve functionality, security, or performance, or to comply with applicable laws. Where reasonably practicable, we will provide notice of material changes in accordance with these Terms.
These Terms govern your access to and use of the Services provided by Hubble Family Care, including the Hubble Family Care website, mobile application ("App"), compatible Connected Devices, and related software, content, and cloud-based services.
Certain Services are provided free of charge, while premium features require the purchase of a Paid Plan through the Apple App Store or Google Play Store. The features, pricing, and duration of each Paid Plan are displayed in the App at the time of purchase and form part of this Agreement.
We may update these Terms of Service from time to time, including the Services, Paid Plans, and pricing described in the Schedules. When we make material changes, we will update the "Last Updated" date at the top of these Terms and, where required by applicable law, provide additional notice. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the revised Terms.
The Services are provided by Hubble Family Care (HK) Ltd., a company incorporated in Hong Kong with company registration number 59692474. Our registered office and principal place of business are located at Unit 1802, 18/F, Nan Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay, Kowloon, Hong Kong.
If you have any questions, comments, or complaints regarding the Services, please contact us using the contact details provided on our website or by email at privacy@hubblefamilycare.com. Additional contact information is available on our website at https://www.hubblefamilycare.com.
If you have purchased a Paid Plan and wish to cancel it, please refer to Section 12 (YOUR CONSUMER RIGHT OF CANCELLATION).
If we need to contact you or provide you with a notice under these Terms, we may do so by email to the email address associated with your account, through the App, or, where you have provided a telephone number, by telephone or SMS.
For your security, we will never ask you to send passwords, payment information, or other sensitive personal information by email.
You must be at least 18 years of age to create an account, purchase a Paid Plan, or use the Services. You may only use the Site and Services where such use is permitted under the laws of the country or jurisdiction from which you access them. Certain Connected Devices and related features may be used by children only under the supervision of a parent or legal guardian.
The Site and Services are intended for your personal, non-commercial use only. You may not reproduce, distribute, sell, transfer, sublicense, or otherwise exploit any part of the Site or Services without our prior written consent.
If we reasonably believe that you have breached these Terms, we may suspend or terminate your access to the Site, Services, or any Paid Plan. Unless required by applicable law, you will not be entitled to a refund for any unused portion of your Paid Plan.
Our Privacy Policy and Children's Privacy Policy explain how we collect, use, store, disclose, and otherwise process your personal information. By accessing or using the Services, you acknowledge that your personal information will be processed in accordance with our Privacy Policy and Children's Privacy Policy.
To access certain Services, you must own or have authorized access to a compatible Hubble Family Care Connected Device and register it with a Hubble Family Care account through the App. Some features may also require a compatible mobile device, internet access, and an active Paid Plan.
The Services include device setup and management, software and firmware updates, communication, personalization, cloud-based functionality, and other features made available through the App. The availability of specific features may vary depending on your Connected Device, Paid Plan, software version, and geographic location.
A description of the available Services and Paid Plans is provided within the App and on the applicable Service or Plan pages.
To access certain Services, you must create a Hubble Family Care account. When registering, you must provide accurate, complete, and up-to-date information and keep your account information current at all times.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. You must not share your account credentials with any other person. If you believe your account has been accessed without authorization or your credentials have been compromised, you must notify us promptly at privacy@hubblefamilycare.com.
You may not:
We may suspend or terminate your account if we reasonably believe that you have violated these Terms or provided false or misleading information. Suspension or termination of your account may result in the loss of access to the Services and any associated content or data, subject to applicable law.
If you wish to delete your account, you may submit a request by sending an email from the email address associated with your registered Hubble Family Care account to account-deletion@hubblefamilycare.com. We may take reasonable steps to verify your identity before processing your request. Upon verification, we will process your account deletion request in accordance with applicable law and our Privacy Policy. Certain information may be retained where required or permitted by law, including for legal, security, fraud prevention, or legitimate business purposes.
Please keep your email address and other account information up to date, as we may use these details to communicate with you about your account or the Services.
Certain Services require an active Paid Plan. Details of the available Paid Plans, including their features, pricing, billing frequency, and duration, are displayed within the App and summarized in Schedule 2.
To purchase a Paid Plan, you must have a Hubble Family Care account and complete your purchase through the Apple App Store or Google Play Store using the in-app purchase functionality provided in the App.
Your purchase is subject to the terms, billing policies, and payment processing of the applicable app store. Your Paid Plan becomes active once your purchase has been successfully processed and confirmed by the applicable app store.
We reserve the right to modify, suspend, or discontinue any Paid Plan or Service at any time. Where required by applicable law, or if we discontinue a paid Service, we will provide any applicable refund or credit in accordance with our legal obligations and the policies of the applicable app store.
Paid Plans purchased through the Apple App Store or Google Play Store are subject to the billing, cancellation, and refund policies of the applicable platform.
Recurring paid plans may be cancelled at any time through your Apple ID or Google Play account settings. Cancellation will prevent future renewals but will not affect your access to the Services until the end of the current billing period.
One-time purchases do not automatically renew and are generally non-refundable unless required by applicable law or the policies of the applicable app store.
Refund requests must be submitted through the Apple App Store or Google Play Store and will be handled in accordance with the applicable platform's policies and any mandatory consumer protection laws. Hubble Family Care is unable to process refunds for purchases made through Apple or Google except where required by applicable law.
Certain Services require the purchase of a Paid Plan, which may include recurring subscriptions or one-time purchases. Available Paid Plans, including their features, pricing, billing frequency, and duration, are displayed within the App at the time of purchase.
All Paid Plans are purchased through the Apple App Store or Google Play Store using their in-app purchase systems. Payments are processed by the applicable platform in accordance with its terms and conditions.
Recurring paid plans automatically renew unless cancelled before the next billing date through your Apple ID or Google Play account settings. One-time purchases do not automatically renew.
Prices may change from time to time. Any price changes will be communicated and applied in accordance with the policies of the applicable app store and will not affect purchases that have already been completed.
If payment for a recurring subscription cannot be successfully processed, access to the applicable paid Services may be suspended or terminated until payment is received.
From time to time, Hubble Family Care may offer promotional offers, discounts, free trials, bundled packages, or other special promotions ("Promotions"). Promotions are available for a limited time and are subject to these Terms and any additional terms and conditions specified for the applicable Promotion.
Unless otherwise stated, Promotions cannot be combined with other offers and have no cash value. At the end of a Promotion, any recurring subscription will continue or renew in accordance with the terms of the applicable Paid Plan, unless cancelled before the renewal date. One-time promotional purchases remain subject to the terms disclosed at the time of purchase.
The Services may include one or more mobile applications ("App") made available through the Apple App Store, Google Play Store, or other authorized distribution platforms. Your download, installation, and use of the App may also be subject to the terms and conditions of the applicable app store.
Subject to these Terms, Hubble Family Care grants you a limited, non-exclusive, non-transferable, and revocable license to download, install, and use the App solely for your personal, non-commercial use in connection with the Services.
You must not:
We may provide updates, bug fixes, security patches, or new versions of the App from time to time. Depending on your device settings and the policies of the applicable app store, these updates may be installed automatically or may require you to download and install them manually.
If you download the App from the Apple App Store, you acknowledge and agree that:
If you purchase or download the App through Google Play, your use of the App and any purchases made through Google Play are also subject to the applicable Google Play Terms of Service and Google Play payment policies.
Google LLC is not responsible for providing maintenance or support services for the App, except as required by applicable law.
In these Terms of Service, "User Content" means any information, audio, voice recordings, messages, images, photographs, videos, text, comments, reviews, data or other content that you upload, create, transmit, submit or otherwise make available through the Services.
All User Content is the sole responsibility of the person who provided such Content. We cannot guarantee the authenticity of any Content which users may provide. You acknowledge that all User Content accessed by you using the Service is at your own risk and you will be solely responsible and liable for any damage or loss to you or any other party resulting there from.
By submitting User Content to the Service, you agree to grant us a non-exclusive licence to use user Content to the extent solely required to operate the Service. You will own the copyright in your Content and, except in the circumstances set out in our Privacy Policy, we will not have the right to access Your Content or use it for any purposes or disclose it to any third party. We will not be responsible, or liable to any third party, for the content or accuracy of Your Content.
We have the right to inspect and/or remove Your Content (or any of it) if, in our opinion, such material does not comply with our Acceptable Use provisions or any other provisions of these Terms of Service. Please note that we do not monitor Your Content but if we receive any complaint or other report concerning Your Content, particularly from any law enforcement agency, we will take such action as we deem fit on receiving any such complaint or report. We have the right to disclose your identity to any third party who is claiming that Your Content constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to disclose Your Content to any Law Enforcement Agency on request by them for Your Content.
By uploading, recording, or submitting audio content to the platform, you represent and warrant that you have obtained all necessary rights, licenses, and permissions to use and share such content, and that you have secured all required consents from any individuals whose voice or personal data is included in accordance with applicable laws and regulations. You agree not to upload any content that infringes intellectual property, privacy, or other legal rights of third parties, or that is unlawful or prohibited. The platform operates solely as a technology provider, facilitating the storage and processing of user-submitted audio for personal use, and does not assume responsibility for or actively monitor such content. You acknowledge that you are solely responsible and liable for the content you upload and for ensuring compliance with applicable laws.
Unless otherwise stated, Hubble Family Care or its licensors own all intellectual property rights in the Site, the App, the Services, and all content made available through them, excluding your User Content. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved. Unless we say otherwise, you may access and use the Service, the Site and the Content solely for your personal use. You may not copy, reproduce, modify, distribute, publish, display, transmit, create derivative works from, reverse engineer, or otherwise exploit any part of the Site, App, Services, or Content except as expressly permitted by these Terms or applicable law. You may not publish, display, or commercially exploit any Content or other materials from us, or other owners of intellectual property displayed on the Site or the Service unless you request and receive prior written permission from us or other owners of the intellectual property. If we grant you permission to use any of our intellectual property, you must not remove, alter, or obscure any copyright, trademark, or other proprietary notices. You must follow and observe all additional copyright notices or other restrictions contained on the Site or the Service.
If you are in breach of any of these provisions, your right to use the Service will cease immediately and you must, at our option, return or destroy any copies of the Content you have made.
Hubble Family Care, associated logos, product names, service names, and domain names are trademarks or registered trademarks of Hubble Family Care (HK) Ltd. or its affiliates. All other trademarks are the property of their respective owners. All rights reserved.
If you breach these Terms, or we reasonably believe that you have breached them, we may, where appropriate:
The remedies described above are cumulative and do not limit any other rights or remedies available to us under these Terms or applicable law.
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Hubble Family Care (HK) Ltd., its affiliates, subsidiaries, directors, officers, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
This indemnity applies only to the extent that the claim, loss, or damage results from your acts or omissions.
To the maximum extent permitted by applicable law, the Site, App, Connected Devices, Services, and all related content are provided on an "AS IS" and "AS AVAILABLE" basis.
Hubble Family Care does not warrant or guarantee that:
To the fullest extent permitted by applicable law, Hubble Family Care disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
AI-Powered Features. Certain Services may include AI-powered features, recommendations, alerts, voice recognition, or other automated outputs. These features are provided for informational and convenience purposes only and may not always be accurate, complete, reliable, or suitable for every situation. AI-generated outputs should not be relied upon as the sole basis for decisions affecting the safety, health, or well-being of any person and are not a substitute for parental supervision, professional advice, or your own judgment.
Nothing in this section excludes or limits any warranty or consumer right that cannot be excluded under applicable law.
If we are in breach of these Terms, we will be liable to you only for losses or damages that are a direct and foreseeable result of our breach of these Terms or our negligence.
To the fullest extent permitted by applicable law, Hubble Family Care shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunities, goodwill, anticipated savings, data, or business interruption arising out of or relating to your use of, or inability to use, the Site, App, Connected Devices, or Services, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits our liability for:
Nothing in this section affects any rights or remedies you may have under applicable consumer protection laws that cannot lawfully be excluded or limited.
Nothing in these Terms excludes, restricts, or limits any rights or remedies you may have as a consumer under applicable law that cannot lawfully be excluded or limited.
You are solely responsible for your use of the Site, App, Services, and any User Content you create, upload, transmit, or share. If you choose to share your User Content with others, you do so at your own risk. Hubble Family Care is not responsible for your User Content or for User Content created by other users.
You agree to use the Site, App, and Services only for lawful, personal, and non-commercial purposes and in accordance with these Terms. We may determine, acting reasonably, whether your use of the Services or your User Content violates these Acceptable Use provisions.
You must not:
Your User Content must not:
If you become aware of content that you reasonably believe violates these Terms or applicable law, you should report it to Hubble Family Care as soon as reasonably practicable.
If we reasonably believe that your use of the Services or your User Content violates these Terms or applicable law, we may remove or restrict access to the User Content, suspend or terminate your account, and, where appropriate, report the matter to law enforcement or other competent authorities. We may also disclose information where required by law or reasonably necessary to comply with legal obligations or protect our rights, users, or the Services.
We may update, modify, suspend, or discontinue the Site, App, Services, or any Content at any time, with or without notice, where permitted by applicable law.
While we make reasonable efforts to ensure that the information made available through the Site and Services is accurate and up to date, we do not guarantee that all Content will always be complete, accurate, or current. The Site and Services may contain technical inaccuracies, typographical errors, or outdated information, and we are under no obligation to update or correct such Content unless required by applicable law.
The Content made available through the Site or Services is provided for general information purposes only and is not intended to constitute professional, legal, medical, financial, or other advice. You should obtain appropriate professional advice before making any decision or taking any action based on such Content.
While we make reasonable efforts to ensure that the Content is accurate and up to date, we do not guarantee that it is complete, accurate, reliable, or current.
To the extent permitted by applicable law, Hubble Family Care shall not be liable for any loss or damage arising from your reliance on the Content, except where such liability cannot be excluded under applicable law.
Where applicable law requires us to provide information or communicate with you in writing, you agree that we may do so electronically.
By using the Site or Services, you consent to receive communications from Hubble Family Care by email, through the App, or by notices posted on the Site or within the Services. Such communications may include notices relating to your account, changes to these Terms, updates to the Services, and other information required by law.
You acknowledge that electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.
Nothing in this section affects your statutory rights or any legal requirements that cannot be excluded or modified under applicable law.
Any notice you send to Hubble Family Care under these Terms must be sent to the email or postal address specified at the beginning of these Terms or otherwise made available through the Site.
We may send notices to you by email to the email address associated with your account, through the App, by posting notices on the Site or within the Services, or by any other method permitted by applicable law.
Unless otherwise required by applicable law:
Nothing in this section limits any notice requirements imposed by applicable law.
We will not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by events beyond our reasonable control, including, without limitation, natural disasters, severe weather, fire, flood, earthquake, epidemic, pandemic, war, terrorism, civil unrest, riots, strikes or other labour disputes, failures of telecommunications or internet services, power outages, cyberattacks, governmental actions, or other events beyond our reasonable control.
If such an event continues for an extended period, we may suspend or limit the affected Services for the duration of the event. We will use reasonable efforts to resume normal performance as soon as reasonably practicable.
We strive to keep the Site and Services available at all times; however, we do not guarantee that the Site or Services will always be available, uninterrupted, secure, or error-free.
We may, from time to time and where permitted by applicable law, suspend, withdraw, discontinue, modify, or restrict access to all or any part of the Site or Services for maintenance, security, operational, legal, or business reasons. Where reasonably practicable, we will provide advance notice of planned interruptions.
To the extent permitted by applicable law, Hubble Family Care will not be liable for any temporary unavailability, interruption, or suspension of the Site or Services, except where such liability cannot be excluded under applicable law.
You may link to our Site, provided that you do so in a fair, lawful, and non-misleading manner that does not damage our reputation or take unfair advantage of it.
You must not:
We reserve the right to withdraw linking permission at any time without notice.
The Site or Services may contain links to websites, applications, products, services, or other resources provided by third parties. These links are provided solely for your convenience and information.
Hubble Family Care does not control, endorse, or assume responsibility for the content, availability, accuracy, security, or practices of any third-party websites or resources. Your access to and use of any third-party website or service is at your own risk and is subject to that third party's terms and privacy policies.
The inclusion of a link does not imply any affiliation with, endorsement of, or approval by Hubble Family Care unless expressly stated.
Assignment: We may assign, transfer, or subcontract our rights and obligations under these Terms to another organization, provided that doing so does not materially reduce your rights under these Terms. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
No Third-Party Rights. These Terms are between you and Hubble Family Care only. Unless otherwise expressly stated, no person who is not a party to these Terms has any right to enforce any provision of these Terms.
Severability:If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable or, if that is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.
No Waiver. If we delay or fail to exercise any right or remedy under these Terms, this does not mean that we have waived that right or remedy. Any waiver must be in writing and will apply only to the specific instance for which it is given.
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.
Subject to any mandatory rights you may have under the consumer protection laws of your country of residence, the courts of Hong Kong shall have exclusive jurisdiction to resolve any dispute or claim arising out of or relating to these Terms or the Services.
Nothing in this section prevents Hubble Family Care from seeking interim, injunctive, or other equitable relief in any court of competent jurisdiction where such action is reasonably necessary to protect its intellectual property, confidential information, security, or other legal rights.
Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws that cannot lawfully be excluded or limited.
Smart Connected Products
Hubble Family Care provides a range of services for compatible Connected Devices. Certain features are available at no additional cost ("Free Services"), while others require the purchase of a Paid Plan ("Premium Services"). The availability of features may vary depending on your Connected Device, software version, region, platform, and the Paid Plan you have purchased.
The following features are generally available without the purchase of a Paid Plan for compatible Connected Devices: TBD
The following features are available only with an eligible Paid Plan, where applicable: TBD
TBD